FAQ's...
YOU'VE GOT QUESTIONS? WE'VE GOT ANSWERS!
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Here are answers to the most frequently asked questions we receive about our lawn care service in Nebraska or about lawn care and landscaping in general. If you have any other questions that are not listed below about Diamond Cut Lawns, or if you are looking for more information related to our services, please contact us anytime at email: info@diamondcutlawns.net or phone: 402-933-6282.
General
I would like to improve the look of my yard, what should I do?
Simple, just give us a call at 402-933-6282 or email us at info@diamondcutlawns.net and we will put together a plan to get your lawn looking its best.
What areas does Diamond Cut Lawns, Inc. service?
We provide professional lawn services to customers in Omaha and the surrounding areas including Bennington, Elkhorn, Gretna, and Waterloo.
What are the most popular lawn services you offer?
All of our services that we provide are located on the services page.
If I have a service concern, how do I communicate it to you?
If you have any issues with your services or have questions, please reach out to us. We will get back to you by the next business day. You may email our office directly at info@diamondcutlawns.net or you may call the office at 402-933-6282.
What type of clients do you generally work for?
Our customers are comprised of both residential homeowners and commercial property owners and managers.
How often do you bill and how can I pay you?
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We bill on the last day of the month for the current month, invoices are then emailed or mailed to customers. Payments can be made from the invoice, PayPal or mailing a check to our office. Invoices are net 15.
Landscaping Design & Install
How do I get started and what is the process?
Call Matt at 402-676-1707 or the office 402-933-6282 to set up a meeting. The bid is created based on the work that needs completed and sent over with a design concept. Designs are open for revisions. Turnaround time is generally 7-10 days dependent on season.
How long until I get my estimate?
Estimates usually take about 5-7 business days once the initial meeting is completed. CAD drawings will add extra time.
Is there a deposit required?
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We do require a 50% deposit on all landscaping projects before scheduling the work.
My landscaping has new plants, how do I water them?
Please see our fliers in About Us Section.
My lawn has new sod, how do I water it?
Please see our fliers in the About Us section.
Fertilization Programs
Why do I need a professional lawn care company?
When you hire Diamond Cut Lawns, you are hiring lawn health experts that not only diagnose the problems in your lawn but can recommend the best way to fix it. Anyone can spray fertilizer, right? But who has the time. We have the time and the knowledge in when to apply the correct product, what product to apply , and at what rate to apply it. We take pride in using the best products on the market and the best practices to get the best results.
How long should my children and pets stay off the lawn after a lawn application?
You are usually okay to enter the lawn 30 minutes following the treatment but there are times that we will ask you to water in the application prior to entering. Always make sure to follow the instructions left behind when your lawn was treated. We always ask to wait 30 minutes after application is applied to walk on lawn due to any liquid treatments.
How many steps are in your fertilizing program?
We offer a standard six-step program, you can join our program during any step throughout the year. We can also customize a suitable plan for your lawn and/or budget.
Do you use a granular or liquid application?
All our fertilizer applications are granular, but our weed treatment applications are all liquid.
How much does your fertilization program cost?
The cost of our 6-step lawn fertilization program is based off the amount of treatable lawn on your property.
Is weed control included in the program?
Yes, we will spot spray for weeds in your lawns as part of your fertilizing program. We also offer blanket spray for an additional fee. Please call the office at 402--933-6282 for more information.
How often do you come out for the fertilization program?
Our 6-step fertilization program is applied from March/April through November.
Are weeds within my landscape bed areas included in my fertilizer program?
Weeds in landscaping are not included with our standard fertilizer program. We do however offer landscape maintenance programs which include controlling the weeds in your landscape beds.
Do you blow off excess fertilizer from sidewalks, patios, driveways, and streets?
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Yes, we do!
Do you have watering instructions for the application?
Yes, we do. A flyer will be left at your door after every application.
Do you have a tree and shrub fertilization program?
Yes, we do. Please call the office at 402-933-6282 for more information or an estimate.
Do you treat for Japanese Beetles?
Yes, we do!
How long until I get my estimate?
Estimates usually take about 5-7 business days once the initial contact has been made.
Can I mow my lawn after an application?
Yes, you can mow the lawn after 24 hours of applications being applied.
What do I need to do once my tree and shrub fertilization has been completed?
Nothing will need to be done by you as we have done a root injection.
Mowing
What is included in your weekly lawn mowing and edging services?
Our weekly lawn mowing services include:
- Mowing at the right height for the season and conditions
- Never cutting shorter than 3 inches
- Alternating patterns to avoid rutting and soil compaction
- Blowing all clippings from hard surfaces, such as driveway, patio, sidewalk, etc. back into the grass
- Inspecting the property and remove all trash and debris prior to servicing your lawn
What happens when it rains, or you get delayed?
Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe depending on the upcoming forecasts. If we get behind for any reason we will always be out as soon as possible.
When does the mowing season start/finish?
The season starts in April and ends as late as November.
What is the frequency of mows?
We recommend weekly mowing's.
Do you use a push mower?
No. we do not have any push mowers.
How many mows are in a season?
On average about 30 mows per season from start to finish. This could always vary.
Do you offer bi-weekly mowing's?
Yes, we do offer bi-weekly mowing's at an additional cost.
Do you bag clippings and leaves?
We will bag each mow if you request us to. Additional fee per bag will apply.
What do I need to do before my mowing day?
We ask customers to please pick up any animal waste, toys, lawn furniture, etc. Please do not water your lawn on mow day or day after in case we get delayed by a day.
How long until I get my estimate?
Estimates usually take about 5-7 business days once the initial contact has been made.
Synthetic Turf
What is Synthetic Turf?
The latest generation of synthetic turf is a grass-like ground cover that replicates lush natural grass in appearance and function. As a landscape cover, synthetic turf provides a low maintenance, weed-free surface that does not need to be watered or fertilized, and is available in styles that look like grass types that are prevalent locally.
How many choices do you offer?
We are a Synthetic Turf International dealer. Please visit this website for more information: https://synthetic-turf.com/nebraska/
Is it dog friendly?
Most synthetic turf is made using non-toxic chemicals and materials. One thing to consider for your pet is if the synthetic turf drains well and does not absorb odors. Chances are, your dog is using the yard to do their business, so you want a synthetic turf that drains well and is easy to clean. (We have installed several dog areas, so this is something Diamond Cut Lawns Inc can take care of.)
How much does it cost?
Synthetic turf is a long-term investment that comes with an upfront cost approximately - $10 - $15 per square foot, installed. Once it is installed it is a minimal cost for the next 15 to 20 years. Although this initial cost is high, the continuous ongoing cost is a minimal - annual cost reduction: watering, fertilizing, gardener/lawn maintenance.
What kind of maintenance does it require?
While much less time and money are required to maintain a synthetic turf yard versus a natural grass yard, synthetic turf needs to be maintained to maximize the life of the product.
Who does the installation?
Our trained professional staff.
Are there any special maintenance requirements?
There are four good practices to always keeping your synthetic turf grass clean: keep your lawn trash free, brush regularly depending on usage, rinse often and call Diamond Cut Lawns whenever you have questions.
Does the product or installation have any sort of guarantee on it?
Depending on the product you buy. Our products come with 5 year, 8 year and lifetime warranties. Be sure to consult with Matt about the options available.
Landscaping Maintenance
Do you service irrigation services?
We do not currently service irrigation/sprinkler systems. We do, however, have a 25 year partnership with a local irrigation company who can service your system when required. The company is Plush Lawn Irrigation, and their phone number is 402-573-6600.
What is included in the spring and fall cleanups?
This service includes cleaning up branches and lawn debris, cutting grass, and raking up leaves.
Do you offer pruning and shrub maintenance service?
Yes, we do!
Are the services a one time or a monthly service?
We offer both Spring and Fall cleanups for your yard, which is a 5 hour minimum and that also includes dump fees.
We offer pruning/shrub maintenance in the Spring, June, August, and Fall which is a 3 hour minimum.
We offer both monthly and bi-weekly landscape bed maintenance, which is a 2 hour minimum.
What is included in the landscape bed maintenance service?
Pulling and spraying weeds from landscaping beds.
Does this include tree trimming?
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No, tree trimming is a separate service. Please call the office at 402-933-6282 for more information.
Aeration & Overseeding
What is "Core Aeration" and how do I know if I need it?
Core Aeration loosens the soil to improve the flow of air, water, and nutrients in the grass roots. Aerating your lawn also controls thatch build up, relieves compact soil, and stimulates root development, creating a healthier lawn. Aerating is one of the best things you can do for your lawn annually and provides the perfect environment for overseeding.
When is the best time for aeration and overseeding?
We recommend you do aeration in the spring and fall, if you only want it done once a year then we would recommend aerating in the fall.
Do I have to aerate and seed every year?
We recommend aerating every spring and fall with over-seeding every fall. This helps replenish your yard from all the harsh temperatures over the summer.
How often do I water my seed once applied?
Please see our fliers in the About section.
Do I have to mark my sprinkler heads?
Yes, to prevent damage. We do not mark sprinkler heads; however, we have a partnership with a local irrigation company who can mark your sprinkler heads for a fee. The company is Plush Lawn Irrigation, and their phone number is 402-573-6600.
What kind of seed do you use?
We use a fine bladed Fescue that benefits the lawns specific our region.
How deep does the aerator make the plugs?
Our aerator will make 1 to 3 inch plugs in the lawn, depending on how much you watered before we get to your lawn.
Can I mow my lawn after my yard has been seeded?
Try not to mow for 7-10 days after seeding so the seed can germinate.
Landscape Lighting
What is the process of designing a landscape lighting design?
Call the office to set up a free consultation. Matt will bring out lighting options for your yard.
Does the product have any sort of guarantee on it?
Diamond Cut Lawns offers a 1 year warranty on installation. Plus, most LED lights have a 15 year warranty depending on which brand you choose.
What types of lights will be installed? LED?
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Most of the time it is LED lights, but many options are available to choose from.
Mulch Installation
When is the best time for mulch to be laid?
We recommend doing it in the Spring, but offer laying mulch down through the Spring, Summer and Fall seasons.
What color of mulch do you offer?
We offer Chocolate, Red and basic mulch.
Do you do a topping off and dressing?
Yes, we do. It is a minimum of 4 yards of mulch.
Do you do bed edging when laying the mulch?
Yes, we do. Please call the office at 402-933-6282 for more information and details.
Do you put pre-emergent down?
Yes, we do at an additional fee. The pre-emergent will help to fight against weeds coming through the mulch beds.
Rock
What kind of rock do you use, and do you have various options?
We use an assortment. Please call the office at
402-933-6282 for more information.
Do you offer boulders?
Yes, like the rock we have various options.
Do you replace fabric and edging?
Yes, we do.
Snow Removal
Do you offer snow removal?
We do offer snow removal but at limited availability, please contact the office for more information regarding pricing and availability.
Do you travel all over Omaha to remove snow?
Snow removal is offered in all areas, but at limited availability.
When will you come out?
We will arrive after the storm has finished.
Will you use a plow for my driveway?
Yes, we will.
How much does it cost?
Pricing will vary, price is dependent on snow received and the size of your lot.
Do you put down ice melt?
We will put down ice melt on residential driveways if requested and only when icy.
The Fine Print Information
NOTE: These have been in our contracts since we became a business, but we always want to be upfront with our potential customers and current clients.
Landscape Contract Items:
- This agreement is for this project only.
- Any changes to the project must be in writing and approved by both parties before completion.
- Any unexpected problems that may occur during installation that are not avoidable by the contractor will have to be discussed by both parties and could incur additional cost that will have to be paid by the homeowner or business.
- Diamond Cut Lawns plant warranty is good for one year after the date of the install into the homeowner's landscape.
- A deposit of 50% of total is due before the project starts and the remaining balance is due upon completion.
- There will be a 2% surcharge added for credit card payments.
Lawn Maintenance Contract Items:
- The term of this agreement shall be in the year as dated above ("Initial Term")
- The billing for services will be invoiced at the end of each month for that month's work and customers will have 15-days to pay invoice or will be charged 1.5% per month.
- Either party may cancel the Initial Term Agreement by providing a 30-day written notice to the other party.
- There is a $25.00 fee for returned checks.
- A fuel charge will be added to the total bill as follows: 4% if fuel exceeds $3.25 a gallon or 6% if fuel exceeds $4.00 a gallon.
- This agreement shall automatically renew each year, unless either party provides notice to the other of its intent to terminate this agreement.
Synthetic Turf Contract Items:
- This agreement is for this project only.
- Any changes to the project must be in writing and approved by both parties before completion.
- Any unexpected problems that may occur during installation that are not avoidable by the contractor will have to be discussed by both parties and could incur additional cost that will have to be paid by the homeowner or business.
- A deposit of 50% of total is due before the project starts and the remaining balance is due upon completion.
- There will be a 2% surcharge added for credit card payments.
Synthetic Turf Repair Contract Items:
- This agreement is for this project only.
- Any changes to the project must be in writing and approved by both parties before completion.
- Any unexpected problems that may occur during installation that are not avoidable by the contractor will have to be discussed by both parties and could incur additional cost that will have to be paid by the homeowner or business.
- A deposit of 25% of total is due before the repair project starts if over $1,000 and the remaining balance is due upon completion.
- A deposit of 0% of the total is due before the repair starts if repair is under $1,000 and the total balance is due upon completion.
- There will be a 2% surcharge added for credit card payments.
Cannot find the answer to your question? Give us a call at 402-933-6282 or send us an email at: info@diamondcutlawns.net